Discover WOWooO promo : buy 2 or more items store-wide and you'll get a discount on each (shown in the Basket)
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    Shipping is charged per order, regardless of the number of products ordered.

    • £3.95 - Priority Tracked - 2-3 days (free for orders over £200)
    • £4.95 - Express Tracked - 1-2 days

    The above applies to all products apart from the Konstsmide Outdoor Home Lighting range. For these products, the cost is £8.95 per order (free over £200) and delivery is typically 1-3 working days.

    Note:

    • Order by 3pm on weekdays for same day despatch
    • Days quoted above are Working Days. Whilst we do not guarantee weekend deliveries, Royal Mail and other couriers frequently deliver at the weekends
    • Once your order has shipped you will receive an email with an estimated delivery date and tracking number where applicable
    • Orders for multiple items may ship in separate packages
    • Add additional items to your basket for discounts across the store

    Additional FAQs

    Q When will my order ship?
    A Orders placed by 3pm are usually shipped the same day when ordered on a working day. Orders placed over the weekend are usually shipped on Monday, although some products ship at the weekend too.

    Q How will my order be shipped?
    A Orders fulfilled from our warehouse are mostly shipped by Royal Mail via Tracked 48 (Priority), Tracked 24 (Express)
    Some items are fulfilled from our stock in Amazon using their couriers

    Q Do you provide tracking?
    A Yes, a tracking number will be provided

    Q Do you ship outside of the UK?
    A We can ship some products outside of the UK, but a special order needs to be placed. Contact us for details (contact details in the page footer)

    Q What if my item is lost in transit?
    A If the delivery is delayed or lost by the courier and does not arrive within 10 working days of the expected delivery date, then a refund or replacement will be sent. We may send a refund or replacement earlier than this at our discretion

    Q Can I return an item?
    A Returns are easy, click here for instructions

    Delivery Terms & Conditions

    • Please note that most orders are sent with a fully tracked, but not signed for, service. If you would prefer a signed for delivery, please inform us prior to placing your order. Otherwise, by placing an order, you acknowledge that for tracked orders a courier's proof of delivery (for example, a photo of the package at your home or a GPS record matching your location) is sufficient proof of delivery.
    • If we do not receive notification of any missing or damaged packages or items within 48 hours of the tracking saying the package was delivered, all items will be considered delivered successfully.
    • Please take photos of the packaging before opening if there is any damage. If the items are damaged, take photos of those as well and send them to us.
    • We will resolve any issues falling within the scope of the above, at our discretion.